Updated 22nd July, 2020
Dear Guests,
The most recent announcement permits recreational travel to Queensland from all Australian States and Territories with the exception of Victoria from 12 noon on 10th July, 2020 and certain “hotspots” within NSW since then. All interstate visitors will be required to complete and sign a “Border Declaration” at the arrival point into Queensland (eg airport or state border).
Other conditions, such as prevailing social distancing and public gathering restrictions are also required to be followed. Up to date restrictions can be found on the Queensland State Government’s COVID-19 Roadmap. It is recommended all guests refer to this document for the most current updates on any COVID-19 restrictions/policies. The resort will also provide advice through the premises on any restrictions currently in place as a result of these restrictions.
- Guests who may be considered a risk to other guests and staff should consider not proceeding with their reservation as we do not wish to offend if we decline your reservation request as our duty of care to protect other guests.
- The resort has increased its schedule of cleaning and disinfecting in common areas of the property.
- Should you feel unwell at any point during your stay, please ensure you seek medical assistance. (Please contact reception as we will be happy to assist).
- Observation of social distancing restrictions will be required at all times. This includes areas such as the swimming pool, recreation areas, gym, saunas and bbq areas – all of which are now open. New bookings are advised that refunds cannot be provided for unavailability of any general facilities which may be limited or restricted by law due to COVID-19 as advice through this notice of the potential situation has been provided and is beyond our control.
For Existing Reservations affected by COVID-19 and made prior to 20th March, 2020 who are unable to travel due to enforced restrictions, please contact the original agent you made your initial reservation with for assistance. If your reservation was made directly with the resort, please contact the resort no earlier than 45 days prior to travel to discuss options.
We are continuing to monitor and act on Australian Health Department advice and are applying the restrictions detailed by the Queensland State Government as required by law. Guests can access the most up to date restrictions by accessing this link Queensland State Government’s COVID-19 Roadmap
Please refer to www.health.gov.au for the most current updates on COVID-19.
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